Ancient Earth Trading Co. - (805) 203-5199

Customer Service

Whether you have a problem with a product you bought from us, you just have a general question, or want more details about a certain product, always feel free to contact us via our Contact Us page, or call the store during business hours. We can be reached at 805-203-5199 from 10 A.M. to 6 P.M. PST Wednesday through Sunday, closed Tuesday.

All our prices on the site are retail, we do offer wholesale prices to wholesale buyers with a valid resale tax number, Contact Us for more information.

 

Shipping & Delivery
Contact page.

If you are offered insurance, but do not accept it, we cannot be held responsible for damaged, lost, or stolen packages.

 

Privacy & Security
Your personal privacy and contact information is of top priority here, we will never share or reveal our customer database for any reason. All orders and customer accounts are protected by SSL encryption.

 

Returns & Replacements
Our policy is simple, we guarantee 100% satisfaction or your money back within 14 days of receiving your shipment, excluding shipping charges. If your order arrives damaged, please retain the original packaging, and the damaged goods. Contact the shipping company, and be prepared to present the damaged goods along with the original packaging at their request. We will do everything on our end to replace your damaged goods, or issue a refund. If you are offered insurance, but do not accept it, we cannot be held responsible for damaged, lost, or stolen packages.

 

Ordering
Orders can be made via our website here, or if you have additional questions or want to see more images of an item, Contact Us. Wholesale buyers must meet a minimum order of $200.

 

Payment, Pricing & Promotions
Payments are securely made via our payment processing partner Paypal, we can also securely process orders and payments here on the site protected by SSL encryption.

 

Viewing Orders
You can view your order details by signing into your Customer Account, or by the Order Information form.

 

Updating Account Information
Account information can be viewed and updated by visiting your Customer Account page.