Customer Service
Whether you have a problem with a product you bought from us, you just have a general question, or want more details about a certain product, always feel free to contact us via our Contact Us page, or call the store during business hours. We can be reached at 866-327-8401from 10 A.M. to 6 P.M. PST, 7 days a week.
All our prices on the site are retail, we do offer wholesale prices to wholesale buyers with a valid resale tax number, Contact Us for more information.
All our prices on the site are retail, we do offer wholesale prices to wholesale buyers with a valid resale tax number, Contact Us for more information.
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We ship items out as soon as possible, however this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. If you have any questions about the lead time on a specific item, please contact us via our Contact page.
If you are offered insurance, but do not accept it, we cannot be held responsible for damaged, lost, or stolen packages.
- Privacy & Security
- Your personal privacy and contact information is of top priority here, we will never share or reveal our customer database for any reason. All orders and customer accounts are protected by SSL encryption.
- Returns & Replacements
- Our policy is simple, we guarantee 100% satisfaction or your money back within 14 days of receiving your shipment, excluding shipping charges. If your order arrives damaged, please retain the original packaging, and the damaged goods. Contact the shipping company, and be prepared to present the damaged goods along with the original packaging at their request. We will do everything on our end to replace your damaged goods, or issue a refund. If you are offered insurance, but do not accept it, we cannot be held responsible for damaged, lost, or stolen packages.
- Ordering
- Orders can be made via our website here, or if you have additional questions or want to see more images of an item, Contact Us. Wholesale buyers must meet a minimum order of $200.
- Payment, Pricing & Promotions
- Payments are securely made via our payment processing partner Paypal, we can also securely process orders and payments here on the site protected by SSL encryption.
- Viewing Orders
- You can view your order details by signing into your Customer Account, or by the Order Information form.
- Updating Account Information
- Account information can be viewed and updated by visiting your Customer Account page.